Return and Refund Policy

1. Eligibility for Returns

• Timeframe: Returns are accepted within 30 days of the original purchase date for all products. After 30 days, returns will not be accepted unless there is a warranty issue.
• Condition: The item must be in new, unused condition with all original packaging, accessories, and manuals. Opened or used items, such as custom-built gaming computers or components (e.g., GPUs, motherboards), can only be returned if they are defective.
• Exceptions: Certain items, such as software, downloadable content, or gift cards, cannot be returned unless defective or prohibited by law.

2. Return Process

• How to Initiate: To initiate a return, please contact our support team via [email/edemypc@gmail.com] with your order number, product details, and reason for the return.
• Return Shipping: Customers are responsible for return shipping fees, except in cases of defective or incorrect products.
• Inspection: All returned products will be inspected upon receipt. If the returned product does not meet the eligibility criteria (e.g., used or missing parts), a restocking fee of up to 15% may apply.

3. Refund Process

• Refund Method: Refunds will be issued to the original payment method within 7-10 business days once the returned product is processed.
• Restocking Fees: For returns that meet all criteria, a restocking fee of up to 15% may apply to cover the cost of inspecting, repackaging, and restocking the item.
• Defective Products: If the product is defective, we will issue a full refund or replacement at no cost to you, including return shipping fees.

4. Warranty Information

• Manufacturer Warranty: All gaming computers and components are covered by the manufacturer's warranty. This warranty covers defects in materials or workmanship for up to 1-3 years, depending on the product.
• How to Claim: In case of defects, please reach out to our support team for assistance in initiating a warranty claim. If a product cannot be repaired or replaced, we will offer a refund.

5. Exchanges

• Exchange Policy: If you prefer to exchange an item, you may do so within 30 days of purchase. Please contact our support team for details on how to proceed with an exchange. Exchange requests are subject to product availability.

6. Non-Refundable Items

• The following products cannot be refunded unless defective or prohibited by law:
  • Opened software, digital downloads, or subscriptions
  • Custom-built gaming computers or systems that have been personalized
  • Perishable or consumable items (e.g., batteries, cooling liquids)

7. Contact Us

• If you have any questions regarding our return and refund policy, please don’t hesitate to contact our support team at edemypc@gmail.com.

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